NEWS
10 YEARS ASSISTING BRITISH
AND IRISH CLIENTS
SINCE 2015 SMI HAS BEEN CONSISTENTLY COMMITTED TO PROVIDING ITS CUSTOMERS IN
GREAT BRITAIN AND IRELAND WITH FAST AND EFFICIENT LOCAL SUPPORT, BOTH COMMERCIALLY
AND TECHNICALLY, TO MEET THE NEEDS OF A RAPIDLY EVOLVING MARKET.

SMI (UK & Ireland) is a company based
in Manchester; a major logistical and
industrial hub strategically positioned
to assist the current and potential
customers of the SMI Group and respond
promptly to their service requests.

The staff, currently consisting of six
people, coordinated by Paul McGovern,
Sales Director of SMI (UK & Ireland),
assists customers with commercial
requests, technical enquiries, spare parts
supply, maintenance, and new applications.

Competence and professionalism are
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undeniable strengths of the UK-based
branch of the SMI Group, increasingly
engaged in managing important projects
such as the recent supply of secondary
packaging machines to Radnor Hills to
meet the needs for valuable and eco-
sustainable packaging solutions.

We discussed this subject in depth
with Paul McGovern, Branch & Sales
Director of SMI (UK & Ireland) Ltd.

“In 2015 Mr Paolo Nava, the SMI
Group’s CEO, asked me to open an SMI
Branch in the UK. At that time SMI had
been servicing the UK & Irish markets
remotely from Italy.

“Although historically SMI had sold
a respectable number of machines into
the UK & Ireland markets, the overall
business turnover in this area was
gradually declining and for that reason
SMI decided that opening the branch
in the UK, in order to have a physical
presence with locally-based people
managing existing and new customers,
was the only way to increase our sales
again and improve our customer service.”
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